Jack's Produce Vegan Sardines

Shipping & Delivery Policy

Any shipping and delivery matters are governed by this policy ("Shipping & Delivery Policy")

1. Delivery charges

a. You will be shown the delivery charges due for each order prior to making a payment. We work with logistics providers to provide you with the best possible rates, where applicable.

2. Dispatch time

Please allow 1-2 working days post your placement of order for the shipment to be dispatched.

3. Delivery time

The delivery time is approximately 5 working days for domestic shipments from the date of shipment within Metro Manila. Delivery leadtime for provinces within Philippines is 10-15 days. Deliveries will be made to the address provided by you at the time of the order.

Though we endeavour to ensure that the shipment reaches you in time, there may be delays due to unforeseen circumstances.

4. Damaged / Defective goods

If the goods you receive are damaged or defective or not matching your order, you will be required to inform us about such cases within 24 hours of delivery. Please refer to our Returns & Exchange policy for more details.

5. Product Returns

The shipping costs incurred for the return of any item(s) will be shouldered by you. Please refer to our Returns & Exchange policy for more details.